Q: How does the C6500 compare with the C6000?
A: The key differences are size and label width compatibility:
The C6000 is more compact and supports media widths up to 4.25 inches, making it ideal for standard product labels and packaging.
The C6500 is larger and handles labels up to 8.34 inches wide, offering more flexibility for larger formats, such as signage, drum labeling and wide-format packaging.
Both the C6000P and C6500P include the Peel-and-Present feature, which holds each printed label in place until it's manually removed. And printers offer 1200 x 1200 dpi resolution and print speeds up to 5 inches per second, but the C6500P is better suited for applications that require broader labels.
Q: What’s the difference between the Gloss and Matte editions of the Epson ColorWorks CW-C6500?
A: The CW-C6500 comes in Gloss and Matte editions, referring to the type of black ink each model uses. While the core hardware and features remain the same, the difference in ink affects how your labels look on different materials.
The Gloss Edition uses Gloss Black Ink, which performs best on glossy, semi-gloss, or synthetic label stocks. If your operation prints on a variety of finishes, this version offers the most media flexibility.
The Matte Edition uses Matte Black Ink, which produces darker blacks and sharper contrast on matte and uncoated labels, making it ideal for GHS labeling, warehouse signage, or industrial tags that require high legibility.
Choosing between them comes down to your primary label material. Gloss is more versatile; matte delivers superior results on flat finishes.
Q: Can I print UL-Approved labels using an Epson ColorWorks 6500 printer?
A: Yes. iD Partner Portal maintains a UL Card File that authorizes the printing of UL-recognized labels using Epson ColorWorks printers — when paired with specific materials that meet UL durability requirements. Contact our team to ensure you're using the right combination of printer and media for compliance.
Q: Are Epson ColorWorks printers suitable for office environments?
A: Yes. These printers are built for reliable performance in both office and industrial settings. They're compact enough for desktop use but rugged enough for the factory floor.
Q: Can iD Partner Portal assist with graphic design or label layout for the 6500?
A: Yes. We offer graphic art creation services to help you design labels that are both functional and visually compelling.
Q: What happens if my printer requires service?
A: Every Epson ColorWorks printer includes a 1-Year Depot Warranty. For added peace of mind, iD Partner Portal offers extended service plans so you're covered well beyond the first year.
Q: Will the 6500 label printer print barcodes?
A: Yes! Epson printers support a wide variety of 1D and 2D barcode formats, making them perfect for labeling, tracking, and compliance needs.
Q: What if my 6500 stops working and I need a fast replacement?
A: We recommend enrolling in Epson’s Spare-In-The-Air Service. If your printer encounters an issue, a replacement unit is shipped overnight to minimize downtime.
Q: What is your return policy?
A: All sales are final. Due to manufacturer restrictions, returns cannot be accepted. However, we are committed to supporting your purchase and will work with you to resolve any issues.
Q: What’s included when I purchase a printer?
A: Each printer includes the core hardware unit, power and USB cables, starter ink cartridges, and a setup guide. Additional resources and technical support are available through iD Partner Portal.
